Business IT support
When a server goes down or email stops working, your company is not billing. Our support team responds in under two hours on average, with immediate remote help and an on-site visit when the problem calls for it.
What the service includes
- Help desk with ticketing and follow-up
- Immediate remote assistance
- On-site visits in Santo Domingo and surroundings
- Response times guaranteed by contract (SLA)
- Support for Windows, macOS, Linux and mobile devices
- Inventory and control of your IT fleet
- 24/7 emergency response
What you gain from it
Less downtime
Most incidents are solved on the first call, without waiting for someone to travel out.
Predictable cost
A fixed monthly fee instead of surprise invoices every time something breaks.
A single point of contact
You stop coordinating between three different vendors when something goes wrong.
Questions about it support
How long does it take you to respond to an incident?
The average response time is under 2 hours. In SLA contracts we define the times in writing by criticality, and for full service outages the response is immediate under the 24/7 emergency plan.
Do you help outside business hours?
Regular hours are Monday to Friday, 8:00 AM to 6:00 PM. Emergencies are handled 24/7 for clients with a support contract.
Do you work with small businesses?
Yes. We serve everything from 5-computer offices to companies with several branches. The plan is sized to your real operation.
Other services you might be interested in
Networks and infrastructure
Design, installation and management of LAN/WAN networks, business Wi-Fi and structured cabling.
Cybersecurity
Firewalls, business antivirus and vulnerability management to protect your operation.
Cloud computing
Migration and management of cloud infrastructure, with costs under control.
Do you need it support in your company?
Book a free assessment. We visit your company, review what you have and tell you clearly what is worth improving and what can wait.