Twelve years being the IT team many companies cannot have in-house
Hiring a full technology department is out of reach for most Dominican companies. We are that alternative: a certified, available team that knows your infrastructure because we built it.
12+
Years of experience
200+
Satisfied clients
24/7
Support available
99.98%
Network uptime
How we started
Clátsua was founded in 2014 in Santo Domingo, serving small businesses that depended on a computer and had no one to call when it broke.
Over the years, those businesses grew and so did their needs: multi-branch networks, servers, corporate email, cybersecurity. We grew with them, and that is why today we offer twelve services instead of one.
More than 200 companies trust us with their infrastructure. Several have been with us since the first year, and that describes how we work better than anything else.
What we do differently
We answer
It sounds obvious, and yet it is the number-one complaint we hear about the previous provider. If you call, someone answers.
We speak plainly
We explain what happened and what we did in language you understand. Jargon should not be used to inflate an invoice.
Your information is yours
We document and hand over passwords, diagrams and configurations. If one day you decide to change providers, we do not leave you tied down.
We recommend what is actually needed
Sometimes the answer is that you do not need to buy anything. We prefer a ten-year client over a big sale.
Why companies stay
Lightning-fast response
Average response time under 2 hours. When your operation stops, every minute costs money.
Scalable solutions
We design infrastructure that grows with you, without rebuilding it every time you open a new location.
Enterprise security
Firewalls, automated backups and continuous monitoring. 99.9% protection against known threats.
Certified staff
Technicians with current Microsoft, Google and Cisco certifications. We do not improvise with your infrastructure.
Strategic partnerships
We work directly with the manufacturers, which means better prices and first-tier support for you.
Reports and transparency
Clear reports of what we did, what we found and what we recommend. No jargon to justify invoices.
Where we are
Office
C/ San Martin de Porres No.09Alameda, Santo Domingo Oeste
República Dominicana
Hours
Monday to Friday, 8:00 AM – 6:00 PM
24/7 emergencies
Coverage
Remote support throughout the Dominican Republic.
On-site visits in Santo Domingo and Greater Santo Domingo.
Certifications
Staff certified by Microsoft, Google and Cisco, with continuous training.
Our process
How we work with you
Four clear steps, with no surprises halfway through.
- 01
Initial assessment
We visit your company, audit your current infrastructure and spot the critical points. Free and with no commitment.
- 02
Tailored proposal
We present a plan with clear scope, timeline and costs. We prioritize what is urgent and plan the rest.
- 03
Expert implementation
We execute with certified staff, scheduling the work so your daily operation is never interrupted.
- 04
Ongoing support
Monitoring, preventive maintenance and permanent assistance. We stay long after the installation.
Testimonials
What the companies that already work with us say
Twelve years of relationships that hold up on results, not on lock-in contracts.
Shall we talk about your infrastructure?
Book a free assessment. We visit your company, review what you have and tell you clearly what is worth improving and what can wait.